Returns, Replacements & Refunds Policy
Returns, Replacements & Refunds Policy
Effective Date: 2022
At HKS Sports and Outdoor, customer satisfaction is our priority. We want you to shop with confidence. If you’re not completely satisfied with your purchase, please review our Returns, Replacements & Refunds Policy below.
Return Eligibility
You may request a return if:
The item is damaged upon delivery.
The item is defective or does not function as intended.
You received the wrong item.
The item is significantly different from the product description.
The item arrives with missing parts or accessories.
To be eligible for a return, the item must:
Be in its original condition.
Include all original packaging, accessories, and manuals (if applicable).
Be accompanied by proof of purchase or your order number.
Be reported within 30 days of delivery.
Non-Returnable Items
For hygiene, safety, or other reasons, the following items cannot be returned unless they are damaged or defective:
Used products
Personalized or custom-made items
Gift cards
Clearance or final sale items
Products damaged due to misuse or improper handling
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.
To help us process your request quickly, please provide:
Your order number
A description of the issue
Clear photos of the product
Photos of the shipping package and label, if applicable
After reviewing your request, we may offer:
A replacement item
A partial refund
A full refund
Store credit, where appropriate
How to Request a Return
To request a return:
Contact our customer support team.
Include your order number and the reason for the return.
Wait for return authorization and instructions.
If a return is required, securely package the item and send it to the address provided by our support team.
Please do not return items without prior authorization, as this may delay or prevent the processing of your request.
Refunds
Once your return or claim has been reviewed and approved:
Refunds will be issued to your original payment method whenever possible.
Processing times may vary depending on your payment provider.
Please allow 5–10 business days for the refund to appear in your account after approval.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
Replacements
If a replacement is approved:
We will arrange for a replacement product to be shipped as soon as possible.
Replacement shipping times may vary depending on product availability and supplier processing.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been dispatched, cancellation requests cannot be guaranteed.
Return Shipping
If the return is due to:
A damaged or defective item
An incorrect product sent by us
we may cover the return shipping cost or provide an alternative solution.
If the return is due to a change of mind or customer preference, the customer may be responsible for return shipping costs, where applicable.
Lost Packages
If your package is lost during transit, please contact us as soon as possible.
We will work with the shipping carrier and our suppliers to investigate the issue and provide an appropriate resolution.
Need Help?
If you have any questions about returns, replacements, or refunds, please contact our customer support team.
HKS Sports and Outdoor
Email: support@yourdomain.com
Website: www.yourdomain.com
Customer Support: Monday – Friday, 9:00 AM – 5:00 PM